Eligibility for Returns
Returns are accepted only under the following conditions:
- Product is damaged at the time of delivery
- Product is defective or of poor quality
- Wrong product has been delivered
- Quantity mismatch in the order
Return Timeframe
- Any return request must be raised within 24 to 48 hours of delivery
- Requests made after this period may not be accepted
Return Process
To request a return:
- Contact us via phone or email
- Provide order details and issue description
- Share clear photos or proof (if applicable)
- Our team will review and verify the request
Once approved, we will arrange return pickup or provide further instructions.
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Replacement Policy
- In case of damaged or incorrect products, we may offer a replacement instead of a refund
- Replacement depends on product availability
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to improper handling after delivery
- Opened, used, or partially consumed items
- Products without original packaging
- Orders reported after the allowed timeframe
Important Notes (For Wholesale Orders)
- As a B2B wholesale supplier, returns are limited and strictly monitored
- Bulk orders must be checked at the time of delivery
- Acceptance of delivery confirms product condition unless reported within the allowed time
Our Commitment
We aim to resolve all issues quickly and fairly while maintaining trust and transparency with our customers.
